Return & Refund Policy

Last updated: [22 July 2026]

At Ezzy Home Made Productions, our products are prepared and packed with care. Because we sell food products, including homemade, ready-to-cook, powdered, fresh and perishable items, returns must be handled differently from ordinary non-food products.

Please read this policy before placing an order.

1. Food-Safety and Hygiene Policy

For food-safety, hygiene and contamination-control reasons, we normally cannot accept the physical return of a food product after it has been delivered.

This applies particularly to:

  • Opened products
  • Partially consumed products
  • Fresh food
  • Refrigerated products
  • Perishable products
  • Ready-to-cook food
  • Products with broken seals after delivery
  • Products stored improperly after delivery
  • Products returned because of personal taste or preference

Not accepting a physical return does not remove your right to contact us where a product is damaged, defective, incorrect, expired, unsafe or materially different from what was ordered.

2. Situations Eligible for Resolution

You may be eligible for a replacement, refund, store credit or another reasonable resolution where:

  • You received the wrong product
  • An item is missing from the order
  • The product arrived in damaged packaging
  • The pouch, jar or container arrived leaking
  • The product seal was already broken at delivery
  • The product was expired when delivered
  • The product appears spoiled or unsafe when received
  • The product is materially different from its website description
  • You received the wrong quantity or pack size
  • The parcel was confirmed lost by the courier
  • The order could not be delivered due to an issue attributable to us or our courier partner

The appropriate resolution will depend on the circumstances, available stock, product type and evidence provided.

3. Reporting Time

Please report a damaged, incorrect, leaking, spoiled, expired or missing product within:

48 hours of delivery

Fresh or refrigerated products should preferably be reported immediately after delivery.

Contact us at:

Email: ezzyhomemadeproductions@gmail.com
Phone/WhatsApp: +91 70163 75681

Please include:

  • Full name
  • Order number
  • Registered phone number
  • Product name
  • Description of the problem
  • Clear photographs of the product
  • Photographs of the outer shipping box
  • Photographs showing the label, batch number and expiry/best-before date
  • A short video where the issue cannot be shown clearly through photographs

An unboxing video is helpful for transit-damage or missing-item claims, but we will consider other reasonable evidence as well.

4. Keep the Product and Packaging

Please do not discard the affected product, label, shipping box or inner packaging until we have reviewed the complaint.

We may need:

  • Product photographs
  • Batch and manufacturing details
  • Shipping-label details
  • Packaging photographs
  • Additional information regarding storage after delivery

This helps us investigate the issue and improve quality control.

5. Cases Normally Not Eligible for Refund or Replacement

A refund or replacement will normally not be offered where:

  • The product was disliked due to personal taste
  • The spice level, sweetness, texture, aroma or colour was not personally preferred
  • The customer ordered the wrong product, size or quantity
  • The customer changed their mind after dispatch
  • The product was opened and stored incorrectly
  • Storage or preparation instructions were not followed
  • A refrigerated product was left outside for an extended period
  • The customer provided an incomplete or incorrect address
  • The customer was unavailable for delivery
  • Delivery was refused without a valid product-related reason
  • The product was damaged after delivery
  • The complaint was made after an unreasonable delay
  • The product’s natural colour, texture or aroma varies slightly between batches

Homemade and minimally processed products may show reasonable batch-to-batch variation. Such natural variation alone does not mean the product is defective.

Nothing in this section limits rights that cannot legally be excluded under applicable consumer law.

6. Fresh and Perishable Products

Fresh products such as idli/dosa batter, malpuva/pua preparations or other time-sensitive items may be available only in selected delivery areas.

Fresh and perishable products cannot be returned because:

  • They have limited shelf life
  • Temperature changes can affect quality
  • Their safety cannot be guaranteed after leaving the customer’s possession

However, contact us immediately if a fresh product arrives spoiled, leaking, incorrectly delivered or unsafe.

7. Order Cancellation

Before dispatch

You may request cancellation before the order has been packed or dispatched.

Contact us immediately at +91 70163 75681 or ezzyhomemadeproductions@gmail.com.

If cancellation is possible, we will confirm it and process the applicable refund.

After dispatch

Once an order has been dispatched, cancellation may not be possible.

If the parcel is refused without a valid reason, we may deduct actual forward-shipping, return-shipping, payment-processing or handling costs from any refund, where legally permitted.

Perishable or customised orders may not be cancellable once preparation has begun.

8. Address Changes

Address changes are possible only before dispatch and cannot be guaranteed.

Customers are responsible for checking the following before completing payment:

  • Recipient name
  • House or flat number
  • Street and locality
  • Landmark
  • City
  • State
  • PIN code
  • Phone number

We are not responsible for delays or non-delivery caused by inaccurate information supplied by the customer.

9. Replacement Process

Once approved, a replacement will normally be sent to the original delivery address.

A replacement is subject to:

  • Product availability
  • Courier serviceability
  • Verification of the reported issue
  • The product’s remaining shelf life
  • Any applicable delivery restrictions

Where replacement stock is unavailable, we may offer a refund, store credit or suitable alternative with your approval.

10. Refund Method

Approved refunds will normally be sent to the original payment method.

For Cash on Delivery orders, we may request:

  • UPI details
  • Bank-account details
  • Another reasonable refund method

Never send your UPI PIN, card PIN, OTP or internet-banking password to us.

11. Refund Processing Time

Once a refund is approved, we aim to initiate it within 3–7 business days.

After initiation, the time taken for the amount to appear may depend on your bank, UPI provider, card issuer or payment gateway. This may take an additional 5–10 business days in some cases.

Shipping fees may be refundable where the entire order was incorrect, damaged, lost or unusable due to an issue attributable to us. Original shipping fees may not be refundable for voluntary cancellations or delivery failures caused by customer-provided information.

12. Sale, Discounted and Promotional Products

Discounted products receive the same protection for:

  • Damage
  • Defects
  • Wrong items
  • Expiry
  • Spoilage at delivery
  • Missing products

A product will not be refused a valid resolution merely because it was purchased during a sale.

Promotional gifts may not carry a cash refund value. Where a free item is damaged, we may replace it subject to availability.

13. Final Decision

We review every genuine complaint fairly.

We may refuse a claim where evidence shows misuse, incorrect storage, fraudulent activity, repeated abuse of the policy or circumstances beyond our responsibility. Any decision will remain subject to applicable consumer-protection law.