Privacy policy

Last updated: [22 July 2026]

Ezzy Home Made Productions respects your privacy and is committed to handling your personal information responsibly, securely and transparently.

This Privacy Policy explains how we collect, use, store and share information when you visit our website, purchase our products, contact us, subscribe to our communications or otherwise interact with Ezzy Home Made Productions.

1. About Us

This website and online store are operated by:

Ezzy Home Made Productions
Proprietor/Operator: Fatema Onali Latiwala
Address: Near Motivohrvad Mohhamadi School, Dholka, Gujarat – 382225, India
Email: ezzyhomemadeproductions@gmail.com
Phone: +91 70163 75681

In this Privacy Policy, “we”, “us” and “our” refer to Ezzy Home Made Productions. “You” and “your” refer to visitors, customers and other users of our website.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Information you provide directly

This may include:

  • Your name
  • Billing and shipping address
  • Phone number
  • Email address
  • Products ordered
  • Order instructions
  • Payment and transaction information
  • Messages, enquiries, complaints and feedback
  • Reviews, photographs or testimonials voluntarily submitted by you
  • Marketing preferences
  • Any other information you provide while communicating with us

We generally do not directly receive or store your complete debit-card, credit-card, UPI PIN or banking credentials. Payments are processed through third-party payment service providers according to their own security and privacy practices.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

  • Device type
  • Browser type
  • Internet Protocol address
  • Approximate location derived from your IP address
  • Website pages viewed
  • Time spent on pages
  • Referring website
  • Shopping-cart activity
  • Cookie identifiers
  • Website interaction and performance information

Information received from third parties

We may receive information from service providers that help us operate the store, including:

  • Shopify
  • Payment gateways
  • Shipping and courier partners
  • Analytics providers
  • Marketing and advertising platforms
  • Customer-support tools
  • Fraud-prevention providers

The information received will depend on the services used and the permissions you have provided.

3. How We Use Your Information

We may use your information to:

  • Process, confirm and fulfil orders
  • Receive and verify payments
  • Package and ship products
  • Send order confirmations and delivery updates
  • Contact you about an incomplete, delayed or unsuccessful order
  • Provide customer support
  • Resolve complaints, refunds, replacements and delivery issues
  • Maintain order, accounting and tax records
  • Prevent fraud, misuse and unauthorised transactions
  • Improve our website, products, packaging and customer experience
  • Understand which products and pages customers find useful
  • Send promotional messages where you have consented or where legally permitted
  • Comply with legal, regulatory, food-safety, taxation and record-keeping requirements
  • Protect our legal rights and the safety of our customers

We will not use your personal information for purposes that are unrelated to the reason for which it was collected unless permitted by law or with your consent.

4. Legal Basis and Consent

Where required, we process your personal information:

  • With your consent
  • To fulfil your order or take steps requested by you before purchase
  • To comply with legal obligations
  • For legitimate business purposes that do not unfairly override your rights
  • To prevent fraud, misuse or threats to security
  • To establish, exercise or defend legal claims

You may withdraw consent for optional uses, such as promotional communications, by contacting us. Withdrawal will not affect processing already carried out lawfully.

5. Payments

Payments may be processed through third-party payment gateways made available on our Shopify store.

Payment providers may collect information such as your payment method, billing details, transaction reference and verification data. Their processing is governed by their own privacy policies and terms.

We recommend reviewing the privacy policy of the payment provider selected during checkout.

6. Shopify

Our online store is hosted through Shopify. Shopify provides the e-commerce technology that allows us to display products, accept orders and manage our online store.

Information submitted through our store may be processed using Shopify’s systems and infrastructure. Shopify may process information according to its own privacy terms and applicable data-protection requirements.

7. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to:

  • Keep your shopping cart functioning
  • Remember preferences
  • Maintain website security
  • Understand website traffic
  • Analyse customer behaviour
  • Improve website performance
  • Measure advertising effectiveness
  • Personalise relevant content or marketing, where permitted

You can control or delete cookies through your browser settings. Disabling essential cookies may prevent certain store functions, including checkout, from working correctly.

8. Marketing Communications

We may send offers, product announcements or other marketing communications where you have consented or where permitted by law.

You may unsubscribe at any time by:

  • Using the unsubscribe option in an email
  • Replying “STOP” where that option is provided
  • Contacting us at ezzyhomemadeproductions@gmail.com

Transactional communications relating to an active order, payment, delivery, complaint or refund may still be sent even after you opt out of marketing.

9. Sharing of Personal Information

We may share relevant information with trusted service providers where necessary to operate our business, including:

  • Shopify
  • Payment processors
  • Shipping and delivery partners
  • Packaging and fulfilment providers
  • Information-technology and website providers
  • Email and messaging providers
  • Analytics and advertising providers
  • Accountants, consultants and professional advisers
  • Government, regulatory, tax or law-enforcement authorities when legally required

We share only the information reasonably necessary for the relevant service.

We do not sell your personal information to unrelated third parties for money.

10. Shipping Partners

To deliver your order, we may share your name, delivery address, phone number, order reference and other necessary delivery information with courier or logistics providers.

Courier partners may contact you by telephone, SMS, WhatsApp or another available method to coordinate delivery.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions
  • Provide customer support
  • Maintain accounting and tax records
  • Meet food-safety or regulatory obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce agreements
  • Comply with applicable law

When information is no longer required, we may securely delete it, anonymise it or retain it only where legally required.

12. Information Security

We take reasonable administrative, technical and organisational measures to protect personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

However, no internet transmission, electronic storage system or payment method is completely secure. We cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their account credentials and for notifying us if they suspect unauthorised access.

13. Your Privacy Rights

Subject to applicable law, you may request to:

  • Know what personal information we hold about you
  • Correct inaccurate or incomplete information
  • Update your contact details
  • Withdraw consent for optional processing
  • Stop receiving marketing messages
  • Request deletion of information that is no longer necessary
  • Raise a complaint about how your information has been handled

Certain information may need to be retained for legal, accounting, fraud-prevention, food-safety or dispute-resolution purposes.

To exercise a privacy right, contact:

Email: ezzyhomemadeproductions@gmail.com
Phone: +91 70163 75681

We may ask for reasonable verification before acting on a request.

14. Children’s Privacy

Our website and products are intended to be purchased by adults capable of entering into a legally binding transaction.

We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement. A parent or guardian who believes a child has provided personal information may contact us to request appropriate action.

15. External Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, content or practices of third-party websites.

You should review their policies before providing personal information.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in:

  • Our business practices
  • Shopify functionality
  • Payment or delivery services
  • Legal or regulatory requirements
  • The products we sell

The updated version will be published on this page with a revised “Last updated” date.

17. Privacy Contact

For privacy-related enquiries or complaints:

Ezzy Home Made Productions
Attn: Privacy and Customer Support
Near Motivohrvad Mohhamadi School
Dholka, Gujarat – 382225, India
Email: ezzyhomemadeproductions@gmail.com
Phone: +91 70163 75681