Shipping & Delivery Policy
Last updated: [22 July 2026]
Ezzy Home Made Productions ships eligible products to serviceable PIN codes across India.
Fresh, refrigerated or highly perishable products may be restricted to Dholka, nearby locations or other areas where safe and timely delivery is available.
1. Order Processing
Orders are normally processed after payment confirmation.
Our usual processing time is:
1–3 business days
Processing may take longer during:
- Festivals
- Public holidays
- Sales or promotional periods
- High order volumes
- Extreme weather
- Courier disruptions
- Product preparation delays
- Stock verification
- Custom or bulk orders
Business days generally exclude Sundays and public holidays.
2. Made-in-Small-Batch Products
Many of our products are prepared or packed in smaller batches to help maintain freshness and quality.
Where a product requires additional preparation time, the estimated dispatch time may be shown on the product page or communicated after the order is placed.
3. Estimated Delivery Time
After dispatch, delivery generally takes approximately:
- Gujarat: 2–5 business days
- Major Indian cities: 3–7 business days
- Other serviceable locations: 5–10 business days
These are estimates and not guaranteed delivery dates.
Actual delivery may be affected by:
- PIN-code serviceability
- Courier capacity
- Weather
- Road conditions
- Strikes or public disturbances
- Government restrictions
- Festivals
- Natural disasters
- Remote-location handling
- Incorrect address or phone number
- Recipient unavailability
4. Fresh and Refrigerated Products
Fresh or refrigerated items may have:
- Limited delivery coverage
- Separate delivery charges
- Shorter ordering windows
- Fixed dispatch days
- Same-day or local delivery arrangements
- Special storage requirements
The availability of a fresh product on the website does not necessarily mean that it can be shipped safely to every Indian PIN code.
We may contact you after ordering if a fresh or refrigerated product cannot be safely delivered to your location. In that situation, we may offer:
- Removal of that product from the order
- A suitable shelf-stable alternative
- A partial refund
- Cancellation and refund of the affected item
5. Shipping Charges
Shipping charges, where applicable, will be displayed:
- On the product page
- In the shopping cart
- During checkout
- Through a separately communicated quotation for bulk orders
Charges may depend on:
- Parcel weight
- Package dimensions
- Delivery location
- Product type
- Refrigerated or special handling
- Courier availability
6. Order Tracking
Where tracking is available, tracking information may be sent through:
- SMS
- The order-status page
Tracking may take up to 24–48 hours after dispatch to become active.
7. Customer Responsibility
Customers must provide:
- Complete recipient name
- Correct delivery address
- Correct PIN code
- Active phone number
- Useful landmark where needed
The customer or authorised recipient should remain available to receive the parcel.
For temperature-sensitive products, the parcel should be collected promptly and stored according to the label instructions.
8. Delivery Attempts
Courier partners may attempt delivery more than once depending on their operating policy.
Where delivery fails because:
- The customer is unavailable
- The phone number is unreachable
- The address is incomplete
- The customer refuses the parcel
- Entry to the delivery location is restricted
the parcel may be returned to us.
Re-dispatch may require payment of additional shipping charges.
For perishable products returned after a failed delivery, a refund may not be possible where the product can no longer be safely resold.
9. Delayed Delivery
A delay does not automatically mean the parcel is lost.
Please contact us if:
- Tracking has not updated for several days
- The estimated delivery period has passed
- The courier marks the parcel delivered but you have not received it
- The parcel appears to be returning to sender
We will coordinate with the courier and provide an update.
10. Delivered but Not Received
If tracking shows “delivered” but you have not received the package:
- Check with family members, neighbours, security staff or reception.
- Check whether the courier left the parcel at a safe location.
- Contact us within 24 hours of the delivery scan.
Courier investigations are time-sensitive, so prompt reporting is important.
11. Damaged Parcel
If the outer package is visibly torn, crushed, wet, leaking or opened:
- Take photographs before opening
- Record an opening video where possible
- Check all products immediately
- Contact us within 48 hours
Do not consume a product where the seal is broken, the packaging is swollen or leaking, or the product appears unsafe.
12. Split Shipments
An order containing multiple products may be shipped in separate parcels due to:
- Product availability
- Weight restrictions
- Different storage requirements
- Fresh and shelf-stable products requiring separate handling
You will not be charged an unannounced additional shipping fee because we chose to split an order.
13. Lost Parcels
A parcel will be treated as lost only after confirmation or investigation by the courier partner.
Once confirmed lost, we may offer:
- Replacement
- Refund
- Store credit
The resolution will depend on stock availability and customer preference.
14. Bulk Orders
Bulk, wedding, event, community and wholesale orders may have separate:
- Processing periods
- Payment terms
- Minimum quantities
- Shipping charges
- Cancellation conditions
- Delivery arrangements
These will be communicated before the bulk order is confirmed.
15. International Shipping
At present, our standard online shipping is intended for addresses within India unless the website specifically states otherwise.
