Terms of service

Last updated: [22 July 2026]

These Terms of Service govern your use of the Ezzy Home Made Productions website and your purchase of products from us.

By accessing our website, creating an account, placing an order or using our services, you agree to these Terms.

1. Store Operator

The store is operated by:

Ezzy Home Made Productions
Proprietor/Operator: Fatema Onali Latiwala
Near Motivohrvad Mohhamadi School
Dholka, Gujarat – 382225, India
Email: ezzyhomemadeproductions@gmail.com
Phone: +91 70163 75681

2. Eligibility

You must be legally capable of entering into a binding contract to place an order.

Where a minor uses the website, purchases should be made under the supervision and responsibility of a parent or legal guardian.

3. Products

We sell homemade and small-batch food products, which may include:

• Idli and dosa batter or preparation mixes
• Malpuva/pua mixes
• Khaman and handvo mixes
• Gol keri achar
• Organic or traditionally prepared masalas
• Black pepper powder
• Ginger powder
• Suji and grain blends
• Red chilli powder
• Ready-to-cook powdered preparations
• Other food products introduced from time to time

Product availability may vary by location and season.

4. Product Information

We make reasonable efforts to accurately display:

• Product name
• Ingredients
• Net quantity
• Price
• Preparation instructions
• Storage instructions
• Allergen information
• Vegetarian/non-vegetarian symbol where applicable
• Manufacturing and best-before information
• Product images

However:

• Screen colours may differ slightly from the actual product
• Homemade products may vary naturally between batches
• Ingredients sourced from farms or natural suppliers may show normal variation
• Packaging may be updated without materially changing the product
• Product photographs may include serving suggestions, utensils or ingredients not included in the purchase

The label on the delivered product should be read before preparation or consumption.

5. Food Allergies and Dietary Requirements

Customers are responsible for reviewing the ingredient and allergen information before purchase and consumption.

Products may be prepared, handled or packed in facilities that also process ingredients such as:

• Wheat or gluten-containing grains
• Milk
• Nuts
• Peanuts
• Sesame
• Mustard
• Soy
• Other spices or allergens

The exact allergen statement should be confirmed on each product label.

Customers with severe allergies, intolerances, medical dietary restrictions, pregnancy-related dietary concerns or health conditions should consult an appropriate healthcare professional before consuming an unfamiliar product.

Contact us before ordering where you require additional ingredient information.

6. No Medical Claims

Our products are sold as food products and are not intended to diagnose, treat, cure or prevent any disease.

Any general statements about traditional ingredients, household use, nutrition or wellness should not be treated as medical advice.

7. Preparation and Storage

Customers must follow the preparation, refrigeration and storage instructions printed on the product or provided with the order.

We are not responsible for quality or safety issues caused by:

• Improper storage after delivery
• Failure to refrigerate when required
• Use after the best-before or expiry date
• Exposure to moisture, heat, sunlight or contamination
• Use of unclean utensils or water
• Failure to cook a ready-to-cook product adequately
• Transfer into an unsuitable container

8. Pricing

All prices are displayed in Indian Rupees unless stated otherwise.

Prices may include or exclude applicable taxes depending on the product and checkout configuration. The final payable amount, including applicable taxes and shipping, will be displayed before order confirmation.

We may change product prices at any time. A price change will not affect an already confirmed order unless there was a clear and genuine pricing error.

9. Pricing and Listing Errors

We may cancel or correct an order where a product was listed with:

• An obvious pricing error
• Incorrect quantity
• Incorrect description
• Technical error
• Unavailable stock
• Incorrect shipping eligibility

Where payment has already been received for a cancelled item, the applicable amount will be refunded.

10. Orders and Acceptance

Submitting an order does not automatically guarantee acceptance.

We may accept, reject or cancel an order for reasons including:

• Product unavailability
• Failed payment
• Suspected fraud
• Incorrect customer information
• Delivery-location restrictions
• Fresh-product delivery limitations
• Repeated policy abuse
• An obvious website error
• Legal or regulatory restrictions

An order is generally accepted when it is confirmed for fulfilment or dispatched.

11. Payment

You agree to provide accurate payment and billing information.

Payment methods may include those displayed at checkout, such as:

• UPI
• Cards
• Net banking
• Wallets
• Cash on Delivery, where available

Cash on Delivery may not be available for all locations, product types or order values.

We may contact you to verify a Cash on Delivery order before dispatch.

12. Discounts and Promotions

Promotional codes:

• Must be used during the stated validity period
• May have minimum-order requirements
• May apply only to selected products
• Cannot normally be exchanged for cash
• May not be combined unless expressly permitted
• May be cancelled where used fraudulently or contrary to the offer terms

13. Account Responsibility

Where customer accounts are available, you are responsible for:

• Maintaining password confidentiality
• Providing accurate information
• Restricting access to your device
• Informing us of suspected unauthorised use

14. Acceptable Use

You must not:

• Use the website for unlawful purposes
• Attempt unauthorised access
• Introduce malware or harmful code
• Interfere with website security
• Scrape or copy the website at scale without permission
• Submit false orders
• Misuse promotions
• Impersonate another person
• Submit fraudulent refund claims
• Publish knowingly false or unlawful content through our website

15. Reviews and User Content

Where you submit a review, photograph, recipe, testimonial or other content, you confirm that:

• It is truthful
• You have the right to submit it
• It does not violate another person’s rights
• It is not defamatory, obscene, deceptive or unlawful

You permit us to display and reproduce submitted content for operating and promoting our business, unless otherwise agreed.

We may remove content that violates these Terms or applicable law.

16. Intellectual Property

The following belong to Ezzy Home Made Productions or their respective owners:

• Brand name
• Logo
• Product names
• Website text
• Product photographs
• Packaging designs
• Recipes and preparation content where proprietary
• Graphics
• Videos
• Promotional materials

You may not reproduce, modify, sell, distribute or commercially exploit our content without written permission.

17. Third-Party Services

Our website may rely on third parties such as:

• Shopify
• Payment gateways
• Couriers
• Analytics services
• Social-media platforms

We are not responsible for third-party systems outside our reasonable control. Their services may be governed by separate terms.

18. Availability and Website Access

We do not guarantee that the website will always be:

• Uninterrupted
• Error-free
• Available
• Free from every security vulnerability

We may suspend or update the website for maintenance, security or operational reasons.

19. Limitation of Responsibility

To the extent permitted by law, Ezzy Home Made Productions will not be responsible for indirect or consequential loss arising from:

• Improper product storage
• Incorrect preparation
• Use contrary to instructions
• Undisclosed customer allergies
• Third-party delivery delays outside reasonable control
• Customer-provided incorrect information
• Events beyond reasonable control

Nothing in these Terms excludes or restricts liability that cannot legally be excluded, including mandatory rights available under Indian consumer-protection law.

20. Indemnity

To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful misuse of the website, infringement of third-party rights or fraudulent conduct.

This provision does not limit your lawful consumer rights.

21. Force Majeure

We will not be liable for delay or failure caused by circumstances beyond reasonable control, including:

• Flood
• Fire
• Earthquake
• Pandemic
• Epidemic
• Government restrictions
• Transport shutdown
• Courier disruption
• Strike
• Civil disturbance
• War
• Internet or power failure
• Severe weather
• Supply interruption

We will make reasonable efforts to communicate and resolve affected orders.

22. Complaints

Customer complaints may be submitted using the contact details below.

We aim to acknowledge a formal grievance within 48 hours and work toward resolution within one month, depending on the issue and information required. This approach reflects the grievance-handling framework under India’s E-Commerce Rules. 

23. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to mandatory consumer-protection rights and the jurisdiction available to consumers under applicable law, disputes relating to the business may be handled by courts or authorities having competent jurisdiction in Gujarat.

Nothing in this clause prevents a consumer from using a legally available consumer grievance or dispute-redressal mechanism.

24. Severability

If one provision of these Terms is held invalid or unenforceable, the remaining provisions will continue to apply.

25. Changes to These Terms

We may update these Terms from time to time. The latest version will be published on the website with the updated date.

Continued use of the website after publication of revised Terms constitutes acceptance to the extent permitted by law.